One of the key features of Emojot's Emotion Sensors™ is skip-logic. This feature allows for the customization of the sensor's behavior based on the data it collects, which helps to eliminate unnecessary steps and ensure that only relevant information is processed. This not only improves the accuracy and reliability of the sensor but also helps to optimize its performance. Additionally, skip logic can be used to streamline the data collection process and make it more user-friendly, which can ultimately lead to greater user satisfaction.
Introduction A $1B B2B software company was facing challenges in tracking the “health” of their customer accounts. The company’s data points were scattered across multiple internal platforms, with some critical data points not available in any internal systems. This led to difficulties in performing root-cause analysis for underperforming client accounts. To overcome these challenges, the company turned to Emojot’s Customer Success Management (CSM) platform. The Solution Emojot customized its cutting-edge CSM platform to address the software company’s business challenges. The solution included: RPA Agent-Based ETL Model: Emojot utilized Robotic Process Automation (RPA) to extract, transform, and load (ETL) data from various sources into a unified NoSQL data storage. This process enabled efficient data retrieval and consolidation of disparate data points. Custom Scoring and Health Score Formula: Emojot’s CSM platform facilitated the creation of quantifiable data fields with custom scoring, allowing the software company to define their unique customer health score formula. This helped to accurately evaluate the overall health of customer accounts. Emojot Emotion Sensors™: To capture data points not available in any internal systems, Emojot Emotion Sensors™ were employed. These sensors effectively gathered vital information necessary for comprehensive customer health assessment. Real-Time Dashboard with Drill-Down Capabilities: Emojot provided the software company with a real-time, drag-and-drop dashboard, allowing for in-depth analysis of customer health factors. This dashboard supported root-cause analysis by enabling the company to identify fluctuations in customer health scores. Results With Emojot’s CSM platform, the software company experienced significant improvements in customer account management. The key results included: Improved Visibility: The platform provided a clear and comprehensive view of customer account health, enabling proactive decision-making and actions. This allowed the company to address potential issues before they escalated. Real-Time Root-Cause Analysis: Emojot’s CSM platform enabled the software company to monitor fluctuations in customer health factors in real time. […]
The Emotion Sensor™, an advanced feature seamlessly integrated into the…
In today’s highly digitized world, the online reputation of your business is crucial to its success. Providing quality products or services is no longer enough; you must also actively manage and maintain a positive online reputation. Online Reputation Management (ORM) is a process that helps you monitor, manage, and maintain your online perception by responding to negative comments, gaining positive reviews, and monitoring brand mentions. ORM is important because it can make or break your business. Consumers rely heavily on online reviews when making purchase decisions. As per Gartner, 78% of buyers check reviews before making a purchase. Having just a few bad reviews can drive away potential customers, and it can take several positive reviews to regain their trust. ORM strategies can help improve local search rankings and demonstrate customer-centricity by understanding and addressing customer needs. Emojot has an ORM platform that can assist businesses in managing their online reputation. It provides features such as review management, review automation, reputation monitoring, and search engine optimization. Emojot’s customizable response templates for positive and negative reviews, multi-site review listings monitoring with sentiment analysis indicators, and AI-based review response suggestions make it easy to manage your online reputation effectively. In conclusion, ORM is critical for businesses to thrive in today’s highly competitive marketplace. Emojot’s ORM platform can help businesses manage their online reputation effectively, resulting in increased customer loyalty, brand awareness, and revenue. Don’t leave your online reputation to chance; start managing it today with Emojot. With ORM, you can build trust and credibility among potential customers, protect your brand from negative publicity, and stay ahead of your competitors. Want to explore more? Share your details to schedule a personalized demo with one of our product experts and experience our solution in action!
In the dynamic and competitive landscape of the modern business world, companies must employ efficient and effective strategies to maintain their edge. One approach to achieving this is by implementing digitized workflow management systems. These systems can help streamline operations, minimize errors, enhance productivity, and foster improved communication among team members. In this case study, we examine how Emojot's Work-Flow Management solution aided a medium-sized, multi-disciplinary engineering firm in overcoming its workflow obstacles.
Introduction Team building activities have become an essential part of any organization’s culture. They are an excellent way to foster collaboration, boost morale, and build strong relationships among employees. The Emojot team last year organized a team-building activity using the Emojot platform, which turned out to be a huge success. In this blog post, we’ll take a closer look at this activity and how it brought the team together, using the Emojot platform. The Solution The HR team at Emojot organized a year-end party, and they decided to incorporate a team-building activity into the event using the Emojot platform. They created an Emotion Sensors™ that included riddles and divided the employees into teams. The teams had to solve the riddles using the Emojot platform. The activity started with a brief introduction and rules were explained to the teams. The rules were simple, each team had to solve the riddles using the Emotion Sensors™ within a given time frame. The teams were awarded points based on the number of riddles they solved correctly and within the time frame. The riddles included in the Emotion Sensors™ were challenging, and the teams had to work together to solve them. The activity was not only fun and engaging, but it also required employees to think critically and work collaboratively. The teams were motivated to solve the riddles, and there was a sense of healthy competition among them. After each team had solved the riddles, the HR team used another Emotion Sensors™ to reveal the answers. The use of the emojot platform not only made the riddle activity more exciting but also provided valuable data on audience engagement. By the end of the activity, everyone was fully engaged, and the energy in the room was electric. The Result The Emojot team building activity was a […]
Christmas is a beloved holiday celebrated worldwide, and to make the festivities even more memorable, an engaging quiz was created using an Emotion Sensor™. The Emotion Sensor™ is designed to captivate users and enhance their engagement. It utilizes eye-catching multimedia content and Christmas-themed puzzles to create a festive and exciting experience. With an advanced scoring system, it provides valuable insights into user engagement by analyzing and assigning scores based on responses. The skip logic feature enhances personalization by allowing users to skip pages based on their answers. After completing the quiz, users receive a score-based thank you page that offers personalized feedback, displaying their overall score and correct answers through images. This allows users to review their performance, learn from mistakes, and gain valuable insights from their quiz-taking experience. Want to explore more? Share your details to schedule a personalized demo with one of our product experts and experience our solution in action!
