Are you struggling to manage your business’s online reputation? Are negative reviews and comments hurting your brand’s image? Emojot‘s Online Reviews Management (ORM) product can help you effectively monitor and manage your online reputation, ensuring that your brand’s image remains positive and strong. Emojot’s ORM product is a cost-effective and easy-to-deploy SaaS solution that offers a range of features designed to help you manage your online reputation with ease. In this blog, we’ll take a closer look at some of the key features of Emojot’s ORM product and how they can benefit your business. Response Management Emojot’s ORM product offers a comprehensive response management feature that allows you to easily monitor and respond to reviews on over 40 standard review listing sites. This means that you can quickly and easily respond to individual reviews, addressing any concerns or issues that customers may have raised. The sentiment analysis feature of Emojot’s ORM product is particularly useful, as it allows you to get a sense of the overall sentiment of each review. This can help you to identify trends and address any issues that may be affecting your business’s online reputation. Configurable response templates and AI-driven response suggestions are also available, allowing you to quickly and easily respond to reviews with a professional and thoughtful response. Daily review alert emails with sentiment breakdowns ensure that you are always up-to-date with your business’s online reputation. Machine Learning-based review categorization is another useful feature of Emojot’s ORM product. This allows you to categorize reviews based on specific criteria, such as product or service type, and configure alerts based on those categories. This can help you to stay on top of any issues or concerns that may be affecting your business’s reputation. Ticket creation and management processes, as well as competitor analysis and bulk response […]
In today’s highly digitized world, the online reputation of your business is crucial to its success. Providing quality products or services is no longer enough; you must also actively manage and maintain a positive online reputation. Online Reputation Management (ORM) is a process that helps you monitor, manage, and maintain your online perception by responding to negative comments, gaining positive reviews, and monitoring brand mentions. ORM is important because it can make or break your business. Consumers rely heavily on online reviews when making purchase decisions. As per Gartner, 78% of buyers check reviews before making a purchase. Having just a few bad reviews can drive away potential customers, and it can take several positive reviews to regain their trust. ORM strategies can help improve local search rankings and demonstrate customer-centricity by understanding and addressing customer needs. Emojot has an ORM platform that can assist businesses in managing their online reputation. It provides features such as review management, review automation, reputation monitoring, and search engine optimization. Emojot’s customizable response templates for positive and negative reviews, multi-site review listings monitoring with sentiment analysis indicators, and AI-based review response suggestions make it easy to manage your online reputation effectively. In conclusion, ORM is critical for businesses to thrive in today’s highly competitive marketplace. Emojot’s ORM platform can help businesses manage their online reputation effectively, resulting in increased customer loyalty, brand awareness, and revenue. Don’t leave your online reputation to chance; start managing it today with Emojot. With ORM, you can build trust and credibility among potential customers, protect your brand from negative publicity, and stay ahead of your competitors.