Collecting customer feedback is essential for businesses to succeed in today's competitive world. One global automaker has taken advantage of the Emojot platform to collect feedback from their customers using email and SMS campaigns. In this article, we will explore how the Emojot platform provides an innovative and effective solution for businesses to collect customer feedback.
A Visitor Management Solution is an essential tool that assists organizations in managing and monitoring visitors within their premises. Emojot’s Visitor Management Solution is a comprehensive solution that helps organizations simplify their appointment and visitor management processes. The system provides a seamless experience for both hosts and visitors, enhancing efficiency and improving security.
Introduction The Emojot has introduced an Applicant Tracking System (ATS) software solution to help organizations improve their hiring and recruitment processes. This solution is designed to automate administrative tasks, streamline interview scheduling, simplify job advertising, and send automated notifications to relevant parties involved in the recruitment process. By implementing this solution, organizations can make better hiring decisions and save time throughout the recruitment process. In this article, we will discuss the benefits of using the Emojot ATS and how it has helped the Emojot HR team. Our Solution Emojot’s ATS initiates the process by providing a URL for job applications that can be shared on multiple platforms, such as social media, job portals, company websites, newspapers, notice boards, and office locations. Candidates can visit the job application URL and view the relevant Emotion Sensor™ and submit their details seamlessly. Both Emojot ATS admins and candidates receive email notifications once an application is submitted. The ATS dashboard allows admins to view a list of candidates who have applied for a particular job and compare their responses to select potential candidates for interviews. The shortlisted, and rejected candidates receive email notifications as go forward in the recruitment process along with the ATS admins. Dynamic email templates with company branding and interview details will be sent to candidates, along with attachments and online meeting invitations when required. Meanwhile, the ATS enables the admin to put remarks when necessary. The Emojot ATS admins share the assignment with the shortlisted candidates as a URL embedded in the email. The assignment can customize based on the job vacancy and the candidate can submit the assignment with other relevant documents, images, and videos. Once the assignment is submitted, both Emojot ATS users and the candidates will notify via email. In the final stages, the ATS provides sending […]
A complaint management solution is essential for any business that wants to ensure customer satisfaction and maintain a positive brand image. In this blog article, we will discuss Emojot’s complaint management solution, which uses the Emojot Workflow Management (WFM) platform to power up any type of complaint management scenario. Firstly, let’s define what a compliant management solution is. A complaint management solution is a set of tools, processes, and workflows that enable businesses to manage and resolve customer complaints effectively. It involves recording, tracking, and analyzing complaints to identify underlying issues and implement corrective measures. Emojot-compliant management solution is a comprehensive system that provides businesses with the tools they need to manage and resolve customer complaints quickly and efficiently. The solution is configured on Emojot’s WFM platform, which provides a robust workflow engine, making it highly customizable. The WFM software is a powerful tool that enables businesses to design and implement complex workflows easily. With Emojot’s complaint management solution, businesses can create custom workflows to suit their specific complaint management needs. This flexibility ensures that the solution can be tailored to meet the unique requirements of any business. In addition to the WFM platform, Emojot compliant management solution comes with a range of available features that are available in most complaint management solutions. These features include: In conclusion, Emojot compliant management solution is a powerful tool that enables businesses to manage and resolve customer complaints effectively. With the Emojot WFM software as its foundation, businesses can customize and configure the solution to meet their specific complaint management needs. With the addition of general features such as omnichannel support, ticket management, prioritization, reporting and analytics, integration with other systems, and Automated reach-back capability Emojot compliant management solution is a comprehensive solution that can help businesses improve their customer satisfaction and maintain […]
Introduction Employee wellness has become an increasingly important concern for companies and organizations worldwide. The well-being of employees not only impacts their individual health and happiness but also affects overall organizational performance. As a result, many organizations are implementing processes and tools designed to monitor and improve employee wellness. An Empowering Solution to Improve Employee Wellness The Emojot Wellness Program is an innovative approach to monitoring and improving employee wellness. It involves sending weekly Emotion Sensors™ to employees that measure their stress level, fitness, and overall well-being. The Emotion Sensors™ are made up of straightforward, emoji-based questions allowing employees to promptly and effortlessly provide responses. One exceptional feature of this procedure is that employees can record their workout hours monthly, and the winner for each month is selected based on the number of hours logged. This incentivizes employees to prioritize their fitness and exercise more regularly, improving their fitness levels. In addition to monitoring fitness, the Emojot Wellness Program tracks employees’ stress levels. If an employee’s stress level is consistently high, an alert will be sent to the top management, allowing for timely intervention and support. Metrics Breakdown The organization analyzes wellness metrics by categorizing data by department to gain insights into each team’s well-being and identify potential areas of concern. The fitness challenge metrics are shared with the entire team on a monthly basis to motivate and engage employees, while stress management-related metrics are shared only with senior management, with personally identifiable information anonymized to protect employees’ privacy. This enables senior management to make informed decisions to support and empower their workforce. Stress management notifications are sent exclusively to trained HR personnel to ensure responsible handling of sensitive information and protect employee well-being. Fitness Gamification Metrics Breakdown Business Team’s Workout Hours: A 6-Month Review Engineering Team’s Workout Hours: A […]
Introduction B2B organizations must prioritize ensuring customer satisfaction to identify and address any issues, in order to maintain a positive relationship. A top clothing manufacturer that collaborates with major global clothing brands needs to assess their customers’ satisfaction level regarding the provided services. The company faced a challenge where a traditional survey would not suffice as it tends to tire out participants and does not meet the organization’s high user experience standards. Additionally, the company sought to view the survey results in real-time with intricate analytics and text analysis. The Solution The clothing manufacturing company’s challenge was effectively addressed by Emojot through the implementation of their Customer Experience Management (CXM) solution. The CXM solution offered by Emojot proved to be the perfect fit for the clothing manufacturing company, as it provided multiple deployment methods, including email. The company was seeking an engaging and eye-catching way to capture customer satisfaction in real-time, and Emojot’s solution achieved this through the use of a customized sensor embedded in an email sent to customers. Emojot solution consists with the following: Results The use of Emojot’s solution resulted in the following outcomes for the leading clothing manufacturer with a global client base: Conclusion In conclusion, Emojot’s Customer Experience Management solution proved to be the ideal fit for a leading clothing manufacturer seeking an effective way to capture customer satisfaction in real-time. Through the use of a customized and branded Emotion Sensor™, personalized email templates, a real-time analytics dashboard, and score-based customized reporting, Emojot was able to provide the clothing manufacturer with valuable insights into their customers’ satisfaction levels. The company was able to identify key strengths and pain points, improve customer goodwill, and make data-driven decisions based on advanced data analysis tools and AI-based text analysis. Overall, Emojot’s solution helped the clothing manufacturer maintain a […]
A group of veterinary hospitals used Emojot's solution to collect customer feedback and improve their customer experience, understand customer representative KPIs, and enhance their online presence. The Emojot platform proved to be a powerful tool that provided valuable insights into customer experience and representative KPIs. By leveraging these insights, the group was able to make informed decisions and implement targeted improvements, resulting in exceptional experiences for their clients.
