CX

Revolutionizing IVR Systems with Emojot’s IVR Journey Mapping

Introduction In the rapidly evolving world of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint between businesses and their customers. However, the complexity and inefficiencies within these systems often lead to customer frustration and wasted resources. Emojot’s…

Ditch the Dull Surveys: Emojot – Your Way to CX Nirvana 

What if getting feedback was actually fun? That's where Emojot comes in. We ditch the boring questions and replace them with emojis and cool visuals that make sharing how your customers feel easy and enjoyable. Think smiley faces after a great purchase or frowning clouds if something went wrong.

Strategies for Managing Negative Reviews: Emojot’s ORM Solutions

In the age of online commerce, negative reviews can spell the difference between growth and stagnation. Addressing this pressing issue, Emojot offers state-of-the-art Online Reputation Management (ORM) solutions. This white paper delves into the challenges presented by negative feedback and presents Emojot's innovative strategies for effective management.

Redefining Social Listening in the Age of AI: An Introduction to Emojot’s SLT

In an age where digital conversations shape consumer perceptions, the tools used to monitor and interpret these conversations play a pivotal role. As social listening has matured, the intersection of this domain with Artificial Intelligence promises unprecedented insights. This paper introduces Emojot's SLT, a cutting-edge tool that represents the next generation of social listening.

Harnessing AI to Manage Your Online Reputation

In today's digital era, a brand's online reputation is pivotal to its success. Negative reviews can significantly influence consumer trust, making online reputation management tools indispensable. Emojot's ORM tool stands out, utilizing the robust capabilities of artificial intelligence (AI) to safeguard and enhance a brand's digital image.

Emojot’s Emoji Webinar – How Brands are Using Emojis and How You Can Too!

Below is Emojot’s webinar- How Brands are Using Emojis and How You Can Too! If you have any questions about the webinar please don’t hesitate to contact us, we’re happy to answer them for you. If you are interested in viewing the data behind the information given in the webinar, you can view through these links: Creation of the Emoji “Emojis are effective because they convey a universal emotion or feeling in a simple, concise manner” 75% of male emoji users and 84% of female emoji users say that emojis express their feelings more accurately than words. Emoji have come to embody a core aspect of living in a digital world that is visually driven, emotionally expressive, and obsessively immediate. “Emojis allow you to enter consumer-to-consumer conversations in an utterly unobtrusive, organic way.” 92% of online consumers use emojis Campaigns with purely emotional content performed about twice as well (31% vs.16%) as those with only rational content In other words, emoticons can still convey an emotion despite no cognition of seeing an actual face