Customer Engagement - Emojot Blog

Blogs, Customer Engagement

Enhancing Customer Experience (CX): A Strategic Imperative for Businesses

In today’s competitive landscape, Customer Experience (CX) is crucial for business success. CX encompasses all customer interactions with a company, influencing loyalty and satisfaction. Every engagement—whether a phone call, email, or chatbot conversation—shapes this relationship. Studies show that 52% of…

Case Studies, Customer Success Management

Maximizing Customer Engagement and Satisfaction with Emojot’s Email and SMS Feedback Campaigns

Collecting customer feedback is essential for businesses to succeed in today's competitive world. One global automaker has taken advantage of the Emojot platform to collect feedback from their customers using email and SMS campaigns. In this article, we will explore how the Emojot platform provides an innovative and effective solution for businesses to collect customer feedback.