Introduction Employee wellness has become an increasingly important concern for companies and organizations worldwide. The well-being of employees not only impacts their individual health and happiness but also affects overall organizational performance. As a result, many organizations are implementing processes and tools designed to monitor and improve employee wellness. An Empowering Solution to Improve Employee Wellness The Emojot Wellness Program is an innovative approach to monitoring and improving employee wellness. It involves sending weekly Emotion Sensors™ to employees that measure their stress level, fitness, and overall well-being. The Emotion Sensors™ are made up of straightforward, emoji-based questions allowing employees to promptly and effortlessly provide responses. One exceptional feature of this procedure is that employees can record their workout hours monthly, and the winner for each month is selected based on the number of hours logged. This incentivizes employees to prioritize their fitness and exercise more regularly, improving their fitness levels. In addition to monitoring fitness, the Emojot Wellness Program tracks employees’ stress levels. If an employee’s stress level is consistently high, an alert will be sent to the top management, allowing for timely intervention and support. Metrics Breakdown The organization analyzes wellness metrics by categorizing data by department to gain insights into each team’s well-being and identify potential areas of concern. The fitness challenge metrics are shared with the entire team on a monthly basis to motivate and engage employees, while stress management-related metrics are shared only with senior management, with personally identifiable information anonymized to protect employees’ privacy. This enables senior management to make informed decisions to support and empower their workforce. Stress management notifications are sent exclusively to trained HR personnel to ensure responsible handling of sensitive information and protect employee well-being. Fitness Gamification Metrics Breakdown Business Team’s Workout Hours: A 6-Month Review Engineering Team’s Workout Hours: A […]
Introduction B2B organizations must prioritize ensuring customer satisfaction to identify and address any issues, in order to maintain a positive relationship. A top clothing manufacturer that collaborates with major global clothing brands needs to assess their customers’ satisfaction level regarding the provided services. The company faced a challenge where a traditional survey would not suffice as it tends to tire out participants and does not meet the organization’s high user experience standards. Additionally, the company sought to view the survey results in real-time with intricate analytics and text analysis. The Solution The clothing manufacturing company’s challenge was effectively addressed by Emojot through the implementation of their Customer Experience Management (CXM) solution. The CXM solution offered by Emojot proved to be the perfect fit for the clothing manufacturing company, as it provided multiple deployment methods, including email. The company was seeking an engaging and eye-catching way to capture customer satisfaction in real-time, and Emojot’s solution achieved this through the use of a customized sensor embedded in an email sent to customers. Emojot solution consists with the following: Results The use of Emojot’s solution resulted in the following outcomes for the leading clothing manufacturer with a global client base: Conclusion In conclusion, Emojot’s Customer Experience Management solution proved to be the ideal fit for a leading clothing manufacturer seeking an effective way to capture customer satisfaction in real-time. Through the use of a customized and branded Emotion Sensor™, personalized email templates, a real-time analytics dashboard, and score-based customized reporting, Emojot was able to provide the clothing manufacturer with valuable insights into their customers’ satisfaction levels. The company was able to identify key strengths and pain points, improve customer goodwill, and make data-driven decisions based on advanced data analysis tools and AI-based text analysis. Overall, Emojot’s solution helped the clothing manufacturer maintain a […]
A group of veterinary hospitals used Emojot's solution to collect customer feedback and improve their customer experience, understand customer representative KPIs, and enhance their online presence. The Emojot platform proved to be a powerful tool that provided valuable insights into customer experience and representative KPIs. By leveraging these insights, the group was able to make informed decisions and implement targeted improvements, resulting in exceptional experiences for their clients.
Introduction Streamlining Authentication with Single Sign-On (SSO) and BYOI Single Sign-On (SSO) is a powerful authentication technology that enables users to access multiple applications and systems using a single set of login credentials. By simplifying the login process, SSO enhances user experience, increases productivity, and strengthens security measures for businesses with employees accessing numerous applications. Gartner, a leading research and advisory firm, highlights the significant cost savings SSO offers by reducing help desk calls related to password reset. Moreover, a LastPass survey reveals that “85% of organizations are using SSO to bolster security and improve user experience.” SSO minimizes the risk of security breaches by eliminating the need for users to remember multiple login credentials, thereby reducing the likelihood of weak password reuse. Understanding SSO, Federated Access, and BYOI Federated access, a key component of SSO, refers to the sharing of authentication and authorization information across multiple systems, applications, and domains. This seamless integration facilitates streamlined authentication and authorization for users accessing various applications and systems. Bring Your Own Identity (BYOI) is another important concept closely related to SSO. It allows users to utilize their own identities, such as social media accounts or corporate credentials, to access enterprise applications. BYOI simplifies the login process across multiple platforms, reducing the need for businesses to create and manage separate user identities. Emojot Integrates SSO and BYOI Emojot now supports SSO through integration with third-party identity providers, including Google, Microsoft, and other customer-selected identity service providers under the BYOI framework (Emojot Platform Identity and Access Management (IAM) Update – Help Portal). This SSO solution allows users to access the Emojot platform using their existing login credentials from these identity providers, ensuring a secure, reliable, and user-friendly experience. It’s worth noting that Emojot’s SSO feature focuses on integrating with third-party identity providers, maintaining the […]
The importance of employee self-assessment surveys cannot be overstated in today’s corporate world. They are a vital tool for management to gauge employee satisfaction, identify areas of improvement, and develop action plans. However, conducting these surveys can be a daunting task, especially when dealing with large employee bases. This is where the Emojot platform comes in. In this case study, we see how a leading private hospital chain’s HR department leveraged Emojot’s capabilities to conduct their annual employee self-assessment survey effectively. The Challenge The hospital chain’s HR department needed to conduct their annual employee self-assessment survey for their 4000+ employees. In previous years, the survey was conducted on paper, which was not only costly but also not environmentally friendly. Additionally, there had been no proper in-depth analysis done on data from previous years, making it difficult to track progress, get to know employees’ pain points and identify areas for improvement. The Solution The hospital chain had been using the Emojot platform for various other processes including Customer Experience Management (CMX), Work-Flow Management, and Analytics & Operations Intelligence (AOI), and it was only natural that they turned to Emojot to address their employee self-assessment needs. The Benefits The use of Emojot’s quick solution resulted in the following outcomes for the hospital chain’s HR department: Conclusion In conclusion, this case study highlights the importance of using a platform like Emojot for conducting employee self-assessment surveys effectively. Emojot’s capabilities allowed the hospital chain’s HR department to deploy the survey cost-effectively and in an environmentally friendly way, while also providing them with the necessary tools to analyze the data effectively. The Emojot platform’s ability to consolidate employee information with survey responses and drill down to each hospital and department provides HR departments with invaluable insights that they can use to develop action plans that […]
Introduction 360-degree feedback management is a process that helps individuals to gain a comprehensive understanding of their strengths and weaknesses by receiving feedback from multiple sources. The process typically involves gathering feedback from an individual’s colleagues, supervisors, direct reports, and even external stakeholders. The feedback is collected through surveys or assessments that are designed to evaluate an individual’s performance across a variety of areas, such as leadership skills, communication skills, teamwork, and problem-solving abilities. The feedback is then compiled into a report that provides a holistic view of the individual’s performance and areas for improvement. 360-degree feedback management can empower and enhance the employee experience in several ways. Firstly, it provides employees with a more comprehensive and objective understanding of their strengths and areas for improvement, which can help them to develop and grow professionally. Additionally, it helps employees to receive feedback from multiple sources, including peers, managers, and direct reports, which provides a more well-rounded view of their performance. This can help employees to feel more supported and valued, as they are receiving input from a variety of stakeholders. Moreover, 360-degree feedback management can help to foster a culture of continuous learning and improvement within an organization. When employees receive feedback regularly, it encourages them to reflect on their performance and identify areas for development, leading to personal and professional growth. Overall, by utilizing 360-degree feedback management, organizations can enhance the employee experience by providing employees with the tools and resources they need to succeed and grow, leading to increased engagement, job satisfaction, and overall organizational success. Ideal 360-Feedback Management solution Not all 360 feedback solutions are created equal. An ideal solution should have several features that make the process of collecting and analyzing feedback easy and seamless. Firstly, the solution should be easy to set up and administer. […]
Introduction An Asia-based hospital chain aimed to improve patient satisfaction by collecting and acting on patient feedback. Although the hospital had made significant improvements in its processes, its online presence didn’t reflect these positive changes. Emojot’s platform, with its highly configurable solutions for collecting feedback across multiple channels, provided the perfect solution to the hospital’s challenges. The Solution Emojot deployed its versatile Customer Experience Management (CXM) platform to address the hospital chain’s need for efficient feedback collection and management. The solution encompassed the following components: Results By utilizing Emojot’s platform, the hospital chain achieved significant improvements in patient feedback management and their online presence: Conclusion The Emojot CXM platform proved to be a valuable tool for the Asian hospital chain, enabling them to efficiently collect patient feedback, improve internal processes, and boost its online reputation. By directing positive respondents to Google review pages and alerting staff to negative feedback, the hospital experienced significant improvements in patient satisfaction and their Google ratings. Emojot’s innovative solutions cater to a wide range of needs, making it an indispensable asset for businesses across various industries.
