Mr. Shamil Weerakoon, ECommerce Manager of Jetwing Hotels with Emojot Co-founder and R&D Director, Mr. Sachintha Ponnamperuma.
Jetwing leverages Emojot’s cutting-edge ORM solution and Emotion SensorsTM for guest satisfaction surveys across 34 hotel properties.
Colombo, Sri Lanka (May 11, 2023) – The Jetwing Group of Hotels, a leading hospitality group with 34 prestigious properties in its portfolio, has announced a strategic partnership with Emojot to manage their online reputation using Emojot’s innovative Online Reputation Management (ORM) solution and Emotion SensorsTM for guest satisfaction surveys. Emojot’s ORM platform will empower each Jetwing property to monitor and manage review feedback across multiple review listing sites, including Google, TripAdvisor, Booking.com, Agoda, and Expedia.
Emojot’s ORM solution offers a range of advanced capabilities and benefits, including:
- Generative AI-driven review response suggestions, enabling Jetwing to craft personalized and engaging responses to customer reviews
- Bulk responding functionality, ensuring timely acknowledgement of every review
- Machine-learning based review topic categorization with sentiment breakdown, providing valuable insights into guest experiences and areas for improvement
- Real-time alerts and notifications, keeping the managers at each Jetwing hotel updated on new reviews and allowing for prompt action
- Advanced insights to help Jetwing make data-driven decisions and optimize their online presence
In addition to ORM, Jetwing will leverage Emojot’s Emotion SensorsTM for guest satisfaction surveys, enabling the group to understand guest preferences and enhance the overall guest experience.
Shiromal Cooray, Chairperson of the Jetwing Group of Hotels, expressed her enthusiasm for the partnership, stating, “At Jetwing, we have always been committed to embracing innovative technologies to stay ahead of the competition and deliver exceptional guest experiences. Emojot’s ORM solution and Emotion SensorsTM, with their powerful artificial intelligence capabilities, align perfectly with our vision, helping us effectively manage our online reputation and gain valuable insights to continuously improve our offerings.”
Viraj Amarasena, Head of Sales at Emojot, also commented on the collaboration, saying, “We are thrilled to partner with the Jetwing Group of Hotels, a true leader in the hospitality industry. Our ORM solution and Emotion SensorsTM are designed to provide businesses with the tools they need to effectively manage their online reputation and enhance guest satisfaction, and we are confident that our platform will help Jetwing boost its strong position in the market.”
The partnership between Jetwing Group of Hotels and Emojot signifies a shared commitment to leveraging advanced technology for enhancing customer satisfaction, strengthening online reputation, and ensuring continued success in the highly competitive hospitality industry.
About Jetwing Group of Hotels
The Jetwing Group of Hotels is a leading hospitality group in Sri Lanka, boasting a diverse portfolio of 34 luxury hotels and resorts across the country. Founded in the early 1970s, Jetwing has consistently set the benchmark for excellence in the hospitality industry, offering exceptional guest experiences through their unparalleled service, innovative facilities, and commitment to sustainability.
Emojot is a global technology company specializing in advanced customer experience management solutions. Their innovative ORM platform and Emotion SensorsTM empower businesses to effectively monitor, manage, and optimize their online reputation and guest satisfaction through advanced AI capabilities, machine learning, and real-time alerts. Emojot’s solutions are trusted by businesses across a range of industries, including hospitality, healthcare, and retail, to gain valuable insights, improve customer satisfaction, and drive growth.
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