Colombo, Sri Lanka (May 21, 2024) – Jetwing Hotels, Sri Lanka’s leading hospitality brand, announced the renewal of its partnership with Emojot, a leading provider of customer centric digital transformation solutions. This renewal signifies Jetwing’s continued commitment to providing exceptional guest experiences and leveraging technology to elevate its online reputation.
Through Emojot’s comprehensive ORM platform, Jetwing Hotels has gained valuable insights into guest feedback and sentiment. Emojot’s platform empowers Jetwing to:
- Proactively monitor online reviews across platforms like Google My Business, TripAdvisor, and Booking.com.
- Address guest concerns and feedback promptly and effectively.
- Showcase positive guest experiences and testimonials.
- Identify areas for improvement and enhance guest satisfaction.
“We are delighted to renew our partnership with Emojot,” said Shamil Weerakoon, Senior Manager – Revenue & Ecommerce at Jetwing Hotels. “Emojot’s platform has been instrumental in helping us understand our guests’ needs and expectations better. By addressing their feedback promptly and effectively, we’ve been able to strengthen our online reputation and ensure guests have a truly memorable experience at our hotels.”
Viraj Amarasena, Head of Sales at Emojot added, “We are thrilled to continue our successful collaboration with Jetwing Hotels. Their dedication to guest satisfaction aligns perfectly with our mission to empower hospitality brands to leverage the power of online reputation management. We look forward to supporting Jetwing in achieving even greater guest satisfaction and online success in the coming year.”
About Jetwing Hotels
Jetwing Hotels is a Sri Lankan hospitality chain renowned for its luxurious properties, exceptional service, and commitment to sustainable practices. With a portfolio of 34 hotels strategically located across the island, Jetwing offers guests a unique opportunity to experience the authentic beauty and culture of Sri Lanka.
About Emojot
Emojot is a leading provider of online reputation management solutions for the hospitality industry. Emojot’s platform empowers hotels to monitor online reviews, analyze guest sentiment, and improve guest satisfaction. With Emojot, hotels can build trust, attract new guests, and achieve long-term success.
Media Contact:
Sugeeshwa Galhena (sugeeshwa@emojot.com)